Terms and Conditions
Pricing
All prices shown on this website are in Australian dollars, and are subject to change without notice, and include GST. Seated is a tax registered business (ABN 93 166 818 506) and will provide a tax invoice with all goods sold. The shopping cart will display the total (inc GST) price. Your order confirmation email will also show the ex- & inc-GST total, and you will receive a Tax Invoice-compliant invoice from us with your delivery.
Payment
Credit Card: We accept credit cards from Australian banks (Amex, MasterCard, Visa) without surcharge instore, and on our web based payment portal with a 1.5% surcharge. Orders over $2,000 may require you to fax, scan & email, a copy of the credit card front/back with the cardholder’s signature on the same page if we are unable to verify your details from a third-party source – we will contact you if this is needed. If you provide us with a card in someone else’s name, we will need to speak to that person to verify the charge.
Bank Deposit: We accept EFT deposits directly to our bank account using Internet Banking
Purchase Orders: We accept Purchase Orders provided an account is setup prior to the order. We can accept Purchase Orders via E-mail, Fax, or Post. Please contact us via phone or e-mail to obtain a Credit Account Application form. This will need to be approved prior to delivery, and must adhere to our credit terms.
Freight
Freight in Australia is based on the heavier weight, either physical weight or volume weight. To calculate freight, simply add the product to cart, and enter the delivery postcode into the relevant field. If no postcode is entered, a default freight charge will appear until entered.
Delivery
We use couriers or Australian Parcel for our deliveries, therefore we are unable to deliver to PO Boxes (no deliveries on weekends). Our couriers cannot phone prior to delivery, and someone will need to be present to accept the delivery during business hours.
If items are in stock (excluding chairs and desks), the delivery times are as follows:
Major Metropolitan cities 1-3 business days
Rural Areas 3-5 business days
Australian chairs: Express chairs are available for dispatch from the factory within 2 business days. Custom made chairs (modified seat, or specific fabric colours) take between 3-4 weeks for manufacture. Delivery can take up to 15 days (Darwin & Perth). Sydney & Melbourne are usually between 2-5 days. Other areas are between these times, please contact us if you would like a more definite time frame.
Imported chairs: (Humanscale, HAG, Herman Miller etc). Please allow up to 8-12 weeks for delivery.
Desks: Stocked flat packed desks Sydney & Melbourne are usually between 2-5 days Delivery can take up to 15 days (Darwin & Perth).
Made to order desks have a wide range of custom options, so please contact us for time frames.
Returns
If you make an incorrect choice or change your mind, return the product within 7 days of receipt (upon approval only) to receive full refund of product cost excluding any delivery charges. Unfortunately, we cannot accept products which are not in a resellable condition e.g. products removed from blister packaging or without packaging, products that have been installed (monitor arms, keyboard trays, anti-glare and privacy filters etc). If the product you receive is faulty/dead on arrival or damaged in transit, contact us within 7 days and you will receive either a full refund (including any freight costs) or product exchange (refunds and exchanges are upon approval and only after damaged goods have been inspected). A cleaning fee may be charged if cleaning is required, a restock fee may also be charged if applicable.
Please note there is no refund or exchange for special order items, custom or made to order items. These include order specific chairs and desks with specific options, finishes, colourways or fabric selections. Any product that comes unassembled and requires assembly is not available for refund or exchange once assembled. (This is applicable to all desking products and any chairs that are advertised as flat packed and require assembly that are delivered boxed.)
For all enquiries related to returns or exchanges, please e-mail [email protected]. Please keep your invoice for proof of purchase. Please do not send any return/exchange products to Seated without contacting us for prior approval.
Trials
We endeavor to provide free trials in the Greater Sydney Metropolitan area, trialing of the product is free, but if successful standard delivery charges to your suburb apply and will be charged at confirmation of order. If unsuccessful, product will be picked up or must be returned, with no delivery charges payable. Product must be returned in original condition, as new, with original packaging if supplied. If product is not returned or damaged, a full or partial charge will apply. If returned without packaging or missing parts, a full or partial charge or restock fee will apply. If returned dirty, a cleaning fee will apply. For trials outside greater sydney metro, the same condions apply, with delivery charged for successful trials. For unsuccessful trials the trial is free but payment for delivery charges to the trial location and return delivery charges to seated warehouse are payable by the triallee.
Warranty
If products are purchased from Seated and there is a fault during the warranty period that is attributable to manufacturing defect, the parts are replaced or repaired for the original purchaser only under the manufacturer’s warranty. Warranty is not transferable. Warranty does not cover damage to goods caused by customers, or normal wear and tear. Some products, which are subject to regular handling whilst in use, like mice, pads, wrist rests, headsets, and keyboards, are not included in our standard warranty – if a product of this type arrives damaged or defective, you have 7 days to return it for replacement. Otherwise, products of this type returned outside this time will be referred to manufacturer/ distributor for replacement/ repair decisions.
Disclaimer
Seated strives to maintain the website as an up to date, and fully functional, internet shopping and information tool. Seated takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues. While we endeavor to keep the contained information up to date and correct, we make no representations or warranty, about the accuracy, reliability of said information, or to the products, services, or graphics contained therein. Any reliance placed on such information is therefore strictly at the users risk. Seated shall have no liability for any changes and/or errors in pricing and are not bound to fulfil orders at outdated or erroneous prices. Seated reserves the right to change any price at which we offer our products or services and to correct any errors in pricing contained on the Seated web site. The Seated Website may link through to other websites which are not under the control of Seated. We have no control over the nature, content and availability of those sites. The inclusion of any links on the Seated website does not infer that we endorse all views expressed within them.